Questions Remain Over Agency Model

Proposed moves to agency models are a hot topic in our industry, yet many questions remain about how the model will work in practice. The move by some OEMs to a fixed price agency model is by far the most…

Service Management Structures that Increase Returns

We’re all familiar with the saying “the best customer is the one you already have”, and understand that customer retention is one of the key pillars of profitability. But with consumers these days having so much choice, understanding the importance…

AADA2021 CONVENTION & EXPO: DEALERSHIP OF TOMORROW UPDATE

US automotive researcher and friend of AADA, Glenn Mercer, returns to AADA 2021 Future Focused to present an update of his ongoing Dealership of Tomorrow research. Attendees at the 2018 AADA National Dealer Convention & Expo rated ‘The Dealership of…

HOW CLOSE ARE WE TO ‘CLICK AND BUY’?

The internet has revolutionised the way we live, communicate, consume, and conduct business, and that has only been accelerated by COVID-19. While consumers don’t yet buy cars online to anywhere near the same extent they do books, how close are…

YOUR SERVICE DEPARTMENT IN 2030

The electric vehicle revolution might be turning out to be more of an evolution, but it is no less inevitable for that. Over the next decade, the national fleet will transition, becoming more and more electrified. With that comes ramifications…

“I SHALL BE RELEASED…”

I Shall Be Released, is a gospel-based song written by Bob Dylan in 1967 and recorded by him and literally dozens of other performers over the last four decades. The most famous version is featured in Martin Scorsese’s movie The…

USE THE FOOTBALL PLAYBOOK TO RUN A GREAT DEALERSHIP

It’s football season again Down Under, and even if you don’t like football, you will learn a lot from the various codes that can make your dealership and departments work more efficiently and profitably. Here in the US, Tom Brady…

AADA2021: BE PART OF OUR ONSITE AND VIRTUAL EXPO AND WORKSHOPS

The AADA2021 Future Focused Expo will return to an onsite environment and will also include a comprehensive “Virtual Expo” offering for all our exhibitors. This provides the best of both worlds that will deliver exhibitors expanded audience reach. Our workshop…

MEET YOUR NEW CONVENTION HOST DAVID SPEERS

AADA is thrilled to have David Speers, one of Australia’s most recognisable and respected journalists, as host of the AADA2021 Future Focused National Convention & Expo. A two-time Walkley Award-winner, Mr Speers is the host of ABC TV’s ‘Insiders’ political…