In any endeavour, it is important to measure yourself against established benchmarks, to ensure you are competitive with leading practices. Dale McCauley will help you achieve the highest standards to best maximise sales and profits

Every Dealer wants to sell more cars and make more money. But how?
Data. Knowledge is power. Information is King.
As part of the exclusive, Dealer-only Symposium on the opening morning of the AADA National Dealer Convention, Deloitte Motor Industry Services partner Dale McCauley takes a global look at dealership operations across Australia, addressing national benchmarks and critical indicators through 2017.
As the lead partner of Deloitte’s ‘Profit Focus’ division, Dale specialises in benchmarking, consulting, training and advice. He believes data-driven insights and operational excellence are the drivers of success and profit.
He has more than 17 years’ experience in helping Dealers and manufacturers maximise their profits, using his expertise in accounting, financial management, benchmarking, business consulting and profit improvement processes for retail motor dealers, manufacturers, financiers and legal advisors within the motor industry.
Dale is also actively involved in providing dealerships sales and acquisition advice and handles most of the major transactions for the motor industry. He is a regular speaker at AADA, industry seminars and is a key presenter of Dealer Groups and Training Programs.
Dale is the Partner in charge of the Training, Consulting, Dealer Groups and the People and Performance part of Deloitte Motor Industry Services. His major achievements are the development of Profit Focus benchmarks and the first motor industry CRM benchmarks.

Dale specialises in the following areas:

•  Retail Motor Industry
•  Dealership Profit Enhancement
•  Operating systems
•  Benchmarking
•  Dealership Management
•  Training and Executive Coaching
•  Customer Retention Management
•  Asset protection
•  Succession planning
•  Family counselling
•  Corporate structures
•  Buy / Sell negotiations
•  Changeover procedures

Qualifications and professional memberships

•  Bachelor of Commerce (Accounting)
•  Member of Chartered Accountants in Australia
•  Certificate of Public Practice
•  Company Director

Brands and Major Clients include

•  Automotive Holdings Group
•  Volvo Cars Australia
•  Chrysler Australia
•  AP Eagers Ltd
•  Audi Australia
•  Volkswagen Australia
•  Hyundai Motor Corporation
•  Sime Darby Motor Group
•  Mitsubishi Motors Australia
•  Renault Australia
•  Altomonte Holdings Pty Ltd
•  Subaru (Aust) Pty Ltd
•  Nissan Motors Australia
•  Mercedes-Benz Australia
•  Honda Cars Australia

Don’t miss this important session:
National Benchmarks for Dealer Operations and Critical Indicators Through 2017.
Part of the AADA Dealer Symposium, 9:00 – 11:45am, Tuesday 11 August. Plenary 3 Theatre.

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