If the COVID-19 pandemic has taught businesses anything, it is that consumers are willing and able to research, browse, engage and buy online – and it is true for the retail automotive industry. Customers are warming to the possibility of buying a vehicle online, and they are certainly more than ready to submit enquiries, make appointments, and chat with your staff via their computer, tablet, or mobile device.
It stands to reason, then, that no modern dealership can afford to be without the best online engagement and website tools. Potential buyers are online at any and all times of day and night, and if you are not equipped to engage them whenever they desire, you will lose them to someone who is.
Swell is the latest and greatest customer engagement toolkit designed to help dealerships provide convenient online experiences and improve customer interactions. Users can send messages in various formats to individuals or targeted groups, all from a single messaging tool. They can engage site visitors via webchat and reduce friction around appointment-scheduling and payment submission. And they can easily send and respond to customer surveys and gather more positive reviews. Business growth is all about engagement. Swell makes it simple.
With so many different means of communicating these days, it is crucial to know and use your customers’ preferred methods. Swell allows you to keep in touch with customers via text message. It lets them request appointment slots online. It helps you get paid through text-based payment reminders. You can even ask them to leave you reviews, so you can elevate your online status and get customers lining up. Swell has everything Dealers need to grow, and it is all accessible through a simple to use dashboard, as well as an App that allows you to work on the go – anywhere, anytime – just like your customer base.
Reviews, Scheduling, Surveys, Payments, and more. All automated. All on your phone.
What are people saying about you online? Swell shows you all of your reviews and ratings across platforms like Google and Facebook, so you can get a feel for how well you’re doing. You can even use it to reply to reviews.
Swell allows you to send out text-message surveys, which help you understand how well you’re doing or find ways to improve the customer experience.
Swell enables you to create meaningful interactions and build trust through text, online chat, and more. Swell lets you chat with customers over text message, Facebook Messenger, or live web chat all in one place. This helps your team keep on top of questions and requests, so great service never stops.
If you don’t have a live chat on your site, you should. Swell Webchat is easy to add to your website and lets you instantly connect with prospects who visit your website, so you can start creating a relationship right away.
Swell Message lets you assign messages to locations, departments, or even employees, so the right people can solve problems ASAP.
Swell can automatically ask customers to leave you a review on sites like Google My Business and Facebook. More reviews lead to higher search rankings, and a solid reputation that gets customer lining up. With more reviews, you can increase Google search rankings, and prove you’re a trustworthy choice to prospects who find you. The platform has already delivered 2.1 million reviews for its clients, with an average rating of 4.8 out of 5.
Swell Pay sends text-message reminders, so patients can settle up with their phone. It’s much simpler than calling and emailing to chase down payments.
Text messages work better
- 90% of text messages are read within three minutes;
- 80% of people say they would like the option to use their smartphones to interact with businesses; and
- 68% of purchasers trust reviews over friends and family.
In one platform, on one App, Swell delivers:
- Customer Engagement Insights
It drives an effective, automated online review solution that makes leaving reviews so simple, customers will actually do it.
It provides a clear, at-a-glance view of your company’s online health and the nexus for all customer engagement.
It is a single place to instantly connect with your website visitors, answer questions, and help convert prospects to customers. A single, seamless place to chat with all of your customers, one on one or in groups, via text, email, or Facebook Messenger. A quick, convenient way for website visitors to request and schedule appointments online. An easy way to send customer surveys that can reveal your business’ strengths and areas for improvement. A secure, simple way to request and accept payment via text, email, or Facebook Messenger.
If you are serious about connecting with your customers, making it as easy as possible for them to engage with you, and growing your reputation online – all in order to boost sales and profitability, Swell is a must-have tool.