In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke stresses the importance of maintaining all aspects of your dealership. As I was weeding my garden for…
Carsales has continued its unprecedented support of the automotive industry with a Dealer fee rebate package for Melbourne metro business affected by the stage four COVID-19 restrictions. The new tranche of Dealer support measures will take the value of carsales’…
According to data collected across Cox Automotive’s brands in Australia, May showed the first glimpses of recovering new and used vehicle markets as COVID-19 social restrictions begin to lift. With new vehicle sales down 18% in March and a 48%…
The world has changed drastically since Mark Ward and Randall Bryson from BDO’s Automotive team attended the 2020 National Automobile Dealers Association (NADA) conference in Las Vegas in February 2020. Since then, the Australian state and federal governments have announced…
Understanding that retail automotive Dealers are operating in an increasingly disrupted environment, McKinsey spent five years working with US Dealer groups, individual dealerships, and OEMs to study the impact of disruptions on automotive retail and the traditional Dealer model, resulting…
You are your reputation… at least, almost by definition, you are in the eyes of your customers and potential customers. The Local Consumer Review Survey, conducted by BrightLocal last December, revealed just how important a business’s reputation is. We’ve always…
In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke shows you how to turn a lost sale into an opportunity to improve. We know we can’t…
The deal for eBay Classifieds Group (eCG) through Gumtree, to acquire CarsGuide Autotrader Media Solutions (CAMS) was finalised in June. To find out more about the acquisition, and what it means for the future of Australia’s automotive industry including how…
“All I wanted to do was get the price and now I own a new vehicle, that was a great experience!” This is the dream phrase every car Dealer and car salesperson wants to hear. Oddly, after 25 or so…
Firstly, I hope that this editorial finds you, your family and your co-workers, safe and well. Record car-shopping activity Australia is a very different place than it was back in March, where social distancing measures, health fears and general uncertainty…