Category: Fixed Operations

SERVICE MANAGEMENT STRUCTURES THAT INCREASE RETURNS

We’re all familiar with the saying “the best customer is the one you already have”, and understand that customer retention is one of the key pillars of profitability. But with consumers these days having so much choice, understanding the importance…

AADA2021 CONVENTION & EXPO: DEALERSHIP OF TOMORROW UPDATE

US automotive researcher and friend of AADA, Glenn Mercer, returns to AADA 2021 Future Focused to present an update of his ongoing Dealership of Tomorrow research. Attendees at the 2018 AADA National Dealer Convention & Expo rated ‘The Dealership of…

YOUR SERVICE DEPARTMENT IN 2030

The electric vehicle revolution might be turning out to be more of an evolution, but it is no less inevitable for that. Over the next decade, the national fleet will transition, becoming more and more electrified. With that comes ramifications…

USE THE FOOTBALL PLAYBOOK TO RUN A GREAT DEALERSHIP

It’s football season again Down Under, and even if you don’t like football, you will learn a lot from the various codes that can make your dealership and departments work more efficiently and profitably. Here in the US, Tom Brady…

AADA2021: BE PART OF OUR ONSITE AND VIRTUAL EXPO AND WORKSHOPS

The AADA2021 Future Focused Expo will return to an onsite environment and will also include a comprehensive “Virtual Expo” offering for all our exhibitors. This provides the best of both worlds that will deliver exhibitors expanded audience reach. Our workshop…

MEET YOUR NEW CONVENTION HOST DAVID SPEERS

AADA is thrilled to have David Speers, one of Australia’s most recognisable and respected journalists, as host of the AADA2021 Future Focused National Convention & Expo. A two-time Walkley Award-winner, Mr Speers is the host of ABC TV’s ‘Insiders’ political…

JOIN US IN BRISBANE FOR AADA2021 FUTURE FOCUSED

The AADA National Dealer Convention & Expo is excited to announce AADA2021 Future Focused, a welcome return to our traditional Convention in the vibrant city of Brisbane this September. AADA2021 Future Focused will present an action-packed onsite program and also…

DIGITAL FOCUS OF NADA SHOW

The National Automobile Dealers Association (NADA) held its 2021 Show online in February, and unsurprisingly, the focus was heavily tilted towards digital marketing and online activity. BDO’s Steve Le Bas, Partner – Head of Motor Retail, and Malcolm Thixton, Partner…

ONLINE WORKSHOPS POPULAR AND CONVENIENT

The online workshop program of the Moving Forward event were a great success. Despite the odd minor technological glitch, they allowed delegates the freedom to pick and choose which of our vast array of experts they wanted to hear from….

THERE ARE NO SHORTCUTS TO EXTRAORDINARY

In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke explains why there are no shortcuts if you want to be the best. Last weekend, I elected…