Category: Dealership Operations

Dealer Perception does not reflect reality

The public has long held the impression of car salespeople as untrustworthy, and despite Dealers’ best efforts, this unfortunately remains the case. The AADA and Automotive Dealer are determined to change this perception and bring the public view into line…

Oversupply Effect Costing Dealers

The global problem that is the oversupply of new cars is directly and negatively impacting automotive retailers, driving down the transactional gross on each sale. Most readers will be familiar with the story that broke last year regarding accusations that…

The Threat of Termination of an Automotive Dealership

There is no greater threat to a Dealer’s investment in their dealership business than the threat of termination. The threat can occur in a variety of circumstances, all of which are very serious. Termination means the end of your dealership…

Pentana Solutions Petitioning for Significant Industry Change

Over 41 years of operation Pentana Solutions has experienced the automotive industry transform many times, sometimes as an onlooker, other times as a supporter, this time as a driver. This year Pentana Solutions, a leading automotive innovation company, has started…

Service Loan Cars Not Exempt From Stamp Duty

VCAT Decision Could Have National Implications In the Victorian Civil & Administrative Tribunal (VCAT) on 17 August 2015, the Victorian Commissioner of State Revenue argued successfully that complimentary loan vehicles provided by dealerships to their customers while their vehicles were…

How Solar Is Powering Dealers To Better Profits

Installing solar panels is proving a smart business decision for a growing number of Dealers seeking to cut their running costs There are few countries as well suited to solar power as Australia. Indeed, our sunburnt country enjoys more light…

Consumer Guarantees vs Manufacturer Warranties

There has been long standing confusion and debate regarding how ‘traditional’ manufacturer warranties coexist with consumer guarantees (or ‘statutory warranties’) granted under the Australian Consumer Law (ACL) and previously under the Trade Practices Act. The confusion has been exacerbated by…

Goodwill – what is it, who “owns” it and how is it valued?

The questions seem straightforward, but when the rubber hits the road the answers are quite complex and potentially contentious. Let’s leave the question of how goodwill is valued for deliberation in future publications. In this article we will briefly explore…

Accessing international automotive workers: levelling the playing field

Many automotive dealerships make extensive use of international workers to address the long-term trade skill shortages in their service departments. Typically on ‘457 visas,’ these workers bring much needed skills in mechanical repair, auto-electrical work, body repair and painting. Auto…