Category: Training

Maintenance – It’s Not Just for Vehicles

In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke stresses the importance of maintaining all aspects of your dealership. As I was weeding my garden for…

ARE YOU PREPARED? JOBKEEPER COMPLIANCE REVIEWS AND JOBKEEPER 2.0

Many in the automotive industry have put their hand up to claim eligibility for the Federal Government’s ‘JobKeeper’ program and received support payments for eligible employees and eligible business participants. With the ATO ramping up JobKeeper review activity, and JobKeeper…

BDO NADA CONVENTION UPDATE

The world has changed drastically since Mark Ward and Randall Bryson from BDO’s Automotive team attended the 2020 National Automobile Dealers Association (NADA) conference in Las Vegas in February 2020. Since then, the Australian state and federal governments have announced…

IMPROVING YOUR ONLINE GAME: STUDIES TO LEARN FROM

Understanding that retail automotive Dealers are operating in an increasingly disrupted environment, McKinsey spent five years working with US Dealer groups, individual dealerships, and OEMs to study the impact of disruptions on automotive retail and the traditional Dealer model, resulting…

REPUTATION IS EVERYTHING

You are your reputation… at least, almost by definition, you are in the eyes of your customers and potential customers. The Local Consumer Review Survey, conducted by BrightLocal last December, revealed just how important a business’s reputation is. We’ve always…

LOST SALES DON’T HAVE TO BE A TOTAL LOSS

In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke shows you how to turn a lost sale into an opportunity to improve. We know we can’t…

WE WANT YOU! SPEAK AT THE AADA CONVENTION

With plans underway for the rebooted AADA National Dealer Convention & Expo we are creating a dynamic and engaging program to meet the new challenges that the COVID-19 crisis has brought to the front of our operational agenda’s. It is…