“All I wanted to do was get the price and now I own a new vehicle, that was a great experience!” This is the dream phrase every car Dealer and car salesperson wants to hear. Oddly, after 25 or so…
The world has changed drastically since Mark Ward and Randall Bryson from BDO’s Automotive team attended the 2020 National Automobile Dealers Association (NADA) conference in Las Vegas in February 2020. Since then, the Australian state and federal governments have announced…
Understanding that retail automotive Dealers are operating in an increasingly disrupted environment, McKinsey spent five years working with US Dealer groups, individual dealerships, and OEMs to study the impact of disruptions on automotive retail and the traditional Dealer model, resulting…
You are your reputation… at least, almost by definition, you are in the eyes of your customers and potential customers. The Local Consumer Review Survey, conducted by BrightLocal last December, revealed just how important a business’s reputation is. We’ve always…
In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke shows you how to turn a lost sale into an opportunity to improve. We know we can’t…
Firstly, I hope that this editorial finds you, your family and your co-workers, safe and well. Record car-shopping activity Australia is a very different place than it was back in March, where social distancing measures, health fears and general uncertainty…
With plans underway for the rebooted AADA National Dealer Convention & Expo we are creating a dynamic and engaging program to meet the new challenges that the COVID-19 crisis has brought to the front of our operational agenda’s. It is…
It is no longer sufficient for dealerships to have a token online presence. They must become expert in the methods, technologies and strategies required to bring customers through their digital front door. Designing the best, most interactive and complete experience…
The global COVID-19 pandemic and associated enforced shutdown has changed the way we live and work, at least in the short-term. Wherever possible, people are working from home, meetings are being conducted by Zoom, and a business meeting in a…
“The best-laid schemes of mice and men / Go often askew” – Robert Burns.COVID-19 has played havoc with plans to hold any kind of mass gathering, but with things beginning to open up again, AADA is confident our rebooted AADA…