Category: Fixed Operations

The 10-Minute Invisible Service Manager

OK, no matter what you are doing, I dare you to stop right now for 10 minutes. Seriously, take 10 minutes; walk out to your service department and just look at what is going on. Just watch and observe. Don’t…

right to repair

Capped Price Servicing Under The Spotlight

ACCC to review car makers’ capped price servicing offers after Kia overcharges customers. Kia Motors Australia will refund affected owners after the ACCC made their ruling on the manufacturer’s misleading advertising. In a capped price servicing offer to customers starting…

Are Those Parts Genuine?

Consumers must be made aware if non-genuine parts are being fitted to their cars during servicing, and the AADA continues to wait and see how this will be managed. Since the signing of the Agreement on Access to Service and…

Genuine Parts – The Best Insurance

Insurance companies have a responsibility to guarantee their contractors are fitting genuine parts during warranty periods on vehicles being repaired. A serious matter surrounding the fitting of genuine parts to damaged motor vehicles repaired through insurance companies has recently been…

GCG Turbochargers Wins Distributor Of The Year

GCG Turbochargers Australia was awarded Distributor of the Year 2013 for Australasia in recognition of their performance for the 2013 year with the Garrett by Honeywell brand. The recent bi-annual World Wide Distributor Conference in Vienna was the location for…

Looking to a Framework for Service Profitability

From an earnings and returns perspective, contributions from fixed operations make the difference between an investment that makes sense and one that leaves the owners wondering why they bothered in the first place. For a dealership to be viable it…