Category: Fixed Operations

HYUNDAI INCREASES WARRANTY EXTENSION DUE TO COVID-19

For the second time since the COVID-19 lockdown began, Hyundai Australia has increased its warranty extension period to compensate for decreased car use. Hyundai cars that had warranties due to expire between 1 March 2020 and 31 May 2020, had…

LOST SALES DON’T HAVE TO BE A TOTAL LOSS

In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke shows you how to turn a lost sale into an opportunity to improve. We know we can’t…

WE WANT YOU! SPEAK AT THE AADA CONVENTION

With plans underway for the rebooted AADA National Dealer Convention & Expo we are creating a dynamic and engaging program to meet the new challenges that the COVID-19 crisis has brought to the front of our operational agenda’s. It is…

RETAIL LABOUR RATE VS INTERNAL LABOUR RATE

In the latest of our series, thanks to legendary service advisor trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke looks at the debate surrounding what the sales department should pay for repairs and maintenance. Most dealerships…

OBSOLETE PARTS AND WHAT TO DO WITH THEM

Obsolete parts are a drain on dealerships. You’ve bought them but now you can’t sell them, or they have been returned. They return to your shelves and are often forgotten, but they are hurting your bottom line. So what do…

3D SCANNER TO IMPROVE TYRE SAFETY

A Finnish tyre manufacturer has developed new 3D scanning technology to help drivers easily assess the safety of their tyres. A study of the safety-related aspects of tyre use showed that 25 percent of tyre-related accidents occurred because the tyre’s…

THE BATTLE FOR VEHICLE-GENERATED DATA

We live in the Information Age. Anyone with a passing association with marketing will be aware of the ‘D-word’: data. The battle for who owns the data generated by vehicles shapes as one of the most significant in the automotive…

AUSTRALIAN SCHOOL-BASED APPRENTICE OF THE YEAR SAYS GENUINE IS BEST

Australian School-based Apprentice of the Year, motorcycle technician, Brenden Williamson, has endorsed the Federal Chamber of Automotive Industries’ (FCAI) ‘Genuine is Best’ initiative which highlights the safety, performance and durability benefits delivered by genuine replacement parts. Competing against a field…

COUNTERFEIT CRACKDOWN LEADS TO RECALL

A crackdown on counterfeit parts has led to an unprecedented recall of bogus brake pads that contain asbestos. The brake pads – which are supplied in what appears to be genuine Toyota packaging and are designed to fit Toyota HiLux…

Motoring Legend Mark Skaife gets behind Genuine is Best

Efforts to increase consumer awareness of the importance of genuine parts have been boosted with the recruitment of motor racing legend Mark Skaife to the cause. The five-time Australian Touring Car champion and six-time Bathurst 1000 winner knows importance of…