Category: Feature

FAILURE TO FIND THE FAULT IS YOUR BIGGEST FAULT

Car Dealers are in the customer service business. As with any such enterprise, customer feedback is a vital tool in driving improvement and customer retention. Unfortunately for our egos, our greatest source of feedback is via complaints. On the bright…

FCAI WELCOMES NEW HELMET LAWS

The Queensland Government has introduced a new law requiring riders of all-terrain vehicles (ATVs) to wear helmets on public roads. Farmers use ATVs such as quad bikes in their work and sometimes need to cross public roads. In welcoming the…

HOW TO AVOID A POST-CHRISTMAS TAX HANGOVER

With Christmas approaching, most companies will be planning to reward their staff with a celebration and perhaps a gift to mark the end of the year. When planning such events it’s wise to consider the tax consequences associated with such…

SAFEST USED CARS REVEALED

The NRMA has released its ratings of the safest used cars on the market, along with findings that choosing a safer car could reduce young driver fatalities by 60 per cent. Research conducted by the Monash University Accident Research Centre…

DEALER PROFITABILITY FIGURES REBOUND

Australian Dealers under pressure after a drop in profitability in August would be relieved to see those figures rebound in September. A drop to 1.6% in net profit as a percentage of sales (NP%S) in August was followed by a…

EARN FIVE TIMES AS MANY REVIEWS WITH SNAP21

Dealers will understand how valuable it is to their business to receive positive reviews from their customers. An opportunity to increase the number of reviews you receive by 500 per cent should be too good to pass up. Reviews are…

Bob Graziano Retires

An illustrious career comes to a close for Ford Motor Company Australia’s former President and CEO. In today’s workplace, people stay in their jobs for an average of just over four years – so the idea of somebody working in…

Rolling with the Punches

The past ten years have been pretty turbulent for new car dealers and while current industry figures look promising, only forward planning can help ensure a profitable future Not many industries can claim to be as tough and adaptable as…