Category: Dealership Operations

THE NUMBERS GAME

May 2020 VFACTS arrived in all its expected ugliness – but with a few surprises both positive and negative. The accompanying chart shows which franchises won or lost – although perhaps given the COVID-19 crisis it’s more a case of…

AMENDMENTS TO THE FRANCHISING CODE TO SUPPORT DEALERS

On 1 June 2020, the Federal Government announced amendments to the Franchising Code directly aimed at better protecting the interests of new vehicle Dealers. Minister for Industry, Science and Technology, Karen Andrews, said that the amendments “balance the need to…

HYUNDAI INCREASES WARRANTY EXTENSION DUE TO COVID-19

For the second time since the COVID-19 lockdown began, Hyundai Australia has increased its warranty extension period to compensate for decreased car use. Hyundai cars that had warranties due to expire between 1 March 2020 and 31 May 2020, had…

BDO NADA CONVENTION UPDATE

The world has changed drastically since Mark Ward and Randall Bryson from BDO’s Automotive team attended the 2020 National Automobile Dealers Association (NADA) conference in Las Vegas in February 2020. Since then, the Australian state and federal governments have announced…

IMPROVING YOUR ONLINE GAME: STUDIES TO LEARN FROM

Understanding that retail automotive Dealers are operating in an increasingly disrupted environment, McKinsey spent five years working with US Dealer groups, individual dealerships, and OEMs to study the impact of disruptions on automotive retail and the traditional Dealer model, resulting…

REPUTATION IS EVERYTHING

You are your reputation… at least, almost by definition, you are in the eyes of your customers and potential customers. The Local Consumer Review Survey, conducted by BrightLocal last December, revealed just how important a business’s reputation is. We’ve always…

LOST SALES DON’T HAVE TO BE A TOTAL LOSS

In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke shows you how to turn a lost sale into an opportunity to improve. We know we can’t…