In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke explains why there are no shortcuts if you want to be the best. Last weekend, I elected…
Dealers should be aiming to achieve 20% return on sales in their service departments, according to Chris Downie, from Silver-Bullet Business Advisory, in his session at AADA 2020 Moving Forward. Mr Downie said it was time for Dealers to undertake…
The world has changed drastically since Mark Ward and Randall Bryson from BDO’s Automotive team attended the 2020 National Automobile Dealers Association (NADA) conference in Las Vegas in February 2020. Since then, the Australian state and federal governments have announced…
In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke shows you how to turn a lost sale into an opportunity to improve. We know we can’t…
It is no longer sufficient for dealerships to have a token online presence. They must become expert in the methods, technologies and strategies required to bring customers through their digital front door. Designing the best, most interactive and complete experience…
Disruption is not “the new normal”, it has always been normal, delegates at the AADA National Dealer Convention heard on Tuesday morning. In his address, titled ‘Mobility Is and Always Will Be the Dealer’s Business’, guest breakfast speaker Charles Mills…
GCG Turbochargers Australia was awarded Distributor of the Year 2013 for Australasia in recognition of their performance for the 2013 year with the Garrett by Honeywell brand. The recent bi-annual World Wide Distributor Conference in Vienna was the location for…
Picture this – one of your customers is driving along and the music he’s listening to (which he selected using voice control) is interrupted by a voice text message telling him he’s approaching a florist, just in case he wanted…
Partnerships with service providers and industry related businesses are about combining skill sets. They’re about sharing the load, having access to more resources and being stronger together than going solo. So, how solid are your partnerships? Having researched the top…