Category: AADA National Dealer Convention

AADA expects record convention numbers at new Sydney venue

The 2017 AADA National Dealer Convention returns to Sydney in September. AADA is expecting record numbers to attend at the brand new, billion dollar ICC Sydney on Darling Harbour. Under the theme ‘Advancing Innovation, Technology and Engagement’, we have compiled…

Innovation and technology focus of convention

The retail automotive industry faces significant change in the coming years as technology advances at an ever-increasing rate. Innovation continues to alter the landscape in which we operate, and Dealers must not only be aware of new developments but actively…

CONVENTION MESSAGE: PROVIDE AN EXPERIENCE

The overriding message from the 2016 AADA National Dealer Convention was that today’s consumer is looking for an ‘experience’ and those businesses providing the most engaging experiences will attract the most customers. Almost 1,000 delegates (972 to be precise) attended…

CUSTOMERS CRAVE EXPERIENCE: JD POWER

The transition in customer desires from product/price to experience was a recurring theme at the Convention, one the JD Power presentation reinforced strongly. Mohit Arora, Regional Vice President, and Loi Truong, Senior Country Manager (Australia), shared statistics that showed customers…

THE PASSION OF PAUL CUMMINGS

What do you want from your life? In your career? Do you want to be the best you can be, to achieve the most you can, to have an exceptional life and a fulfilling career? Paul Cummings wants you to….

HOW TO INCREASE PROFIT IN YOUR SERVICE DEPARTMENT

Well-run service and parts operations can add as much or more net profits as an additional Tier 2 new car franchise. That was the lesson AADA took away from Lloyd Schiller’s Super Tuesday presentation. “In an uncertain global economy where…

DELOITTE: CREATE AN EXPERIENCE TO ATTRACT CUSTOMERS

The Deloitte Motor Industry Services 2016 Industry Overview Update reinforced a common theme at the Convention, namely that Dealers need to create an ‘experience’ in order to attract customers. Stephen Timperley told delegates that they can’t avoid new challenges and…

DEALERS NEED TO UNDERSTAND THEIR POWER

It is more important than ever that retail automotive Dealers band together and use the power of their collective voice, the expert industry panel concluded at the 2016 AADA National Dealer Convention. Moderated by veteran industry journalist John Mellor, the…

MUCH PROGRESS, MUCH TO ACHIEVE: KEATING

AADA Chairman Terry Keating told delegates at the recent National Dealer Convention that their association had had a successful year, with much achieved in financial and advocacy terms but much still to achieve. “I believe as an association we’ve had…