According to data collected across Cox Automotive’s brands in Australia, May showed the first glimpses of recovering new and used vehicle markets as COVID-19 social restrictions begin to lift. With new vehicle sales down 18% in March and a 48%…
May 2020 VFACTS arrived in all its expected ugliness – but with a few surprises both positive and negative. The accompanying chart shows which franchises won or lost – although perhaps given the COVID-19 crisis it’s more a case of…
On 1 June 2020, the Federal Government announced amendments to the Franchising Code directly aimed at better protecting the interests of new vehicle Dealers. Minister for Industry, Science and Technology, Karen Andrews, said that the amendments “balance the need to…
Nissan has announced it will end sales of two compact cars in Europe and Russia, citing a consumer swing away toward utilities in the segment. It follows General Motors’ announcement it would to cease production of right hand drive vehicles,…
In the latest of our series, thanks to legendary service adviser trainer, Lloyd Schiller, of LloydSchiller.com and Brooke Samples of Profit Blueprints, Brooke shows you how to turn a lost sale into an opportunity to improve. We know we can’t…
You are your reputation… at least, almost by definition, you are in the eyes of your customers and potential customers. The Local Consumer Review Survey, conducted by BrightLocal last December, revealed just how important a business’s reputation is. We’ve always…
Understanding that retail automotive Dealers are operating in an increasingly disrupted environment, McKinsey spent five years working with US Dealer groups, individual dealerships, and OEMs to study the impact of disruptions on automotive retail and the traditional Dealer model, resulting…
Australia’s leading motorsport series has a lot to contend with as it prepares to restart its racing season. With only two races conducted over seven months, and the next not scheduled until 27 June, the organisers face a considerable range…
The world has changed drastically since Mark Ward and Randall Bryson from BDO’s Automotive team attended the 2020 National Automobile Dealers Association (NADA) conference in Las Vegas in February 2020. Since then, the Australian state and federal governments have announced…
“All I wanted to do was get the price and now I own a new vehicle, that was a great experience!” This is the dream phrase every car Dealer and car salesperson wants to hear. Oddly, after 25 or so…